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Oracle 1z0-981 問題集

1z0-981

試験コード:1z0-981

試験名称:Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

最近更新時間:2025-08-22

問題と解答:全73問

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質問 1:
Which two statements are true about linking products, categories, and dispositions?
A. A leaf product's links are inherited from its parent product.
B. Product-category linking is independent of product-disposition linking.
C. Links can be automatically created to categories and dispositions based on answers an incidents.
D. Links can be created only between the parent levels of products, categories, and dispositions.
E. Product-category linking restricts customers from searching on the Customer Portal.
正解:B,E

質問 2:
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
A. Validate the template.
B. Enable the global template.
C. Accept the changes.
D. Save the deployment.
正解:D

質問 3:
For which three reasons should you recommend using workflows?
A. They promote efficiency.
B. They guide agents through complex customer interactions and data updates.
C. They reduce human error.
D. They can sort incidents raised by a contact.
E. They help customers find relevant knowledge answers.
正解:A,B,C

質問 4:
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A. The change is reflected across all interfaces by default.
B. You need to re-create the message template across the multiple interfaces.
C. You need to use the export and import option.
D. You need to copy and paste the source code across the multiple interfaces.
正解:D

質問 5:
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
A. Enable the engagement engine.
B. Configure advanced routing.
C. Select the corresponding pull policy.
D. Select the Pull Chat check box in the chat profile.
E. Select the Chat check box that is associated with an agent's staff account.
正解:C,D

質問 6:
Which two statements are true about generic objects?
A. They automatically consider a package to consist of custom objects.
B. They can be used with standard objects.
C. They require the type of data to be set dynamically.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They are used when working with custom objects only.
正解:A,B

質問 7:
Which two statements are true about a disposition?
A. It can be made visible on the Customer Portal.
B. It helps to identify the root cause of an incident.
C. It can be linked to products.
D. It can be linked to categories.
E. It can be set to a maximum depth of three in hierarchy levels.
正解:B,C

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