ITIL-4-Specialist-Create-Deliver-and-Supportの無料問題集（74題）、ITIL-4-Specialist-Create-Deliver-and-Support認定試験参考書

ITIL ITIL-4-Specialist-Create-Deliver-and-Support 問題集

試験コード：ITIL-4-Specialist-Create-Deliver-and-Support

試験名称：ITIL 4 Specialist: Create, Deliver and SupportExam

最近更新時間：2025-06-17

問題と解答：全74問

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無料問題集ITIL-4-Specialist-Create-Deliver-and-Support 資格取得

質問 1：
Which of the following involves consideration of the skills and availability of both internal and external resources?
A. Build vs buy
B. Swarming
C. Triage prioritization
D. Shift-left approach
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A healthcare organization is implementing data analytics to analyze patient data. Why is data analytics important in this context?
A. To highlight bottlenecks in the organization's workflows when collecting patient data
B. To prioritize and resolve requests for patient data
C. To improve decision-making based on patient data analysis
D. To understand the relationships between patient data and the healthcare's business services
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
A. Offshoring
B. Insourcing
C. Nearshoring
D. Onshoring
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
A. Advanced analytics
B. Swarming
C. Results-based measurement
D. Outsourcing
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
What should an organization consider when deciding to retain or outsource specific IT services?
A. Immediate staff reduction
B. Transfer of responsibility for highly tailored services
C. Short-term cost optimization
D. Cultural barriers and associated risks
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A sales enablement service is being modified to improve the data that is presented to sales staff. This will be delivered as a series of incremental improvements.
Which are the TWO BEST ways to measure these changes?
1. Measure individual changes by the output that they create
2. Measure the overall success of multiple changes by the output that is created
3. Measure individual changes by the outcome that they create
4. Measure the overall success of multiple changes by the outcome that is created
A. 1 and 4
B. 1 and 2
C. 2 and 3
D. 3 and 4
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
A. Commoditization of service components
B. Service components lacking mass-market adoption
C. Customer demand for personalized products
D. Organization-specific requirements for service functionality
正解：A
解説: (Topexam メンバーにのみ表示されます)

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Continuous Improvement: This section of the exam measures the skills of Process Improvement Analysts and covers leveraging feedback and data to enhance services, processes, and practices. It supports the ITIL framework’s emphasis on ongoing service enhancement and operational maturity.
トピック 2	Service Performance Metrics: This section of the exam measures the skills of IT Performance Analysts and covers how to identify and interpret key performance indicators and metrics. The focus is on evaluating service effectiveness and making data-driven decisions to improve service outcomes.
トピック 3	ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
トピック 4	Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.
トピック 5	Customer and User Experience: This section of the exam measures the skills of Service Experience Managers and covers aligning service delivery with customer expectations. It focuses on delivering satisfying experiences by quickly and effectively addressing user needs and service issues.
トピック 6	Service Delivery: This section of the exam measures the skills of IT Operations Managers and covers the core processes and activities essential for the effective delivery of IT services. It emphasizes the importance of managing service transitions and operations to maintain consistent, high-quality service output.

参照：https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

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