EXIN EX0-001 問題集

質問 1：
Which of the following combinations covers all the roles in Service Asset and Configuration Management?
A. Configuration Administrator/Librarian; Service Asset Manager; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator
B. Configuration Administrator/Librarian; Configuration Manager; Configuration Analyst; Configuration control board; CMS/tools Administrator; Financial Asset Manager
C. Configuration Manager; Configuration Analyst; CMS/tools Administrator; Librarian; Change Manager
D. Configuration Administrator/Librarian; Configuration Manager; Service Desk Manager; Configuration Analyst; CMS/tools Administrator
正解：A

質問 2：
In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:
A. Only manage Incidents effectively at the 3rd line
B. Manage Incidents effectively through 1st, 2nd and 3rd line
C. Only manage Incidents effectively through 1st and 2nd line
D. Only manage Incidents effectively through the 1st line
正解：B

質問 3：
What should a service always deliver to customers?
A. Applications
B. Resources
C. Value
D. Infrastructure
正解：C

質問 4：
Undertaking a gap analysis is a key activity within which part of the Deming Cycle for improving services and service management processes?
A. Act
B. Do
C. Check
D. Plan
正解：D

質問 5：
A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A. 2, 3 and 4 only
B. 1, 2 and 3 only
C. 1, 2 and 4 only
D. All of the above
正解：B

質問 6：
Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution
A. Both of the above
B. 2 only
C. 1 only
D. None of the above
正解：B

質問 7：
Which of the following is NOT a benefit of using public frameworks and standards?
A. They make collaboration between organizations easier by giving a common language
B. They are always free ensuring they can be implemented quickly
C. They are validated across a wide range of environments making them more robust
D. Knowledge of public frameworks is more likely to be widely distributed
正解：B

質問 8：
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
B. Devise a strategy; Design the solution; Transition into production; Operate the solution; Continually improve
C. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
D. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
正解：C