FSL-201の無料問題集（165題）、FSL-201認定試験参考書

Salesforce FSL-201 問題集

試験コード：FSL-201

試験名称：Salesforce - Implementing Field Service Lightning

最近更新時間：2025-08-13

問題と解答：全165問

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質問 1：
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
A. Global optimization doesn't reschedule appointments that have rule violations.
B. The territory of the resources was not included in the global optimization request.
C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
D. There are no service resources available with the required skill levels.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
A. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
B. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
C. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
D. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
A. Add the field history tracking related list to the asset page and configure the product request object
B. Add the field history tracking related list to the assets page and configure the asset relationships object
C. Add the related asset related list to the asset page and configure the product request object
D. Add the related asset related list to the asset page and configure the asset relationships object
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
A. FSL Agent Permissions
B. FSL Dispatcher Permissions
c. FSL Admin Permissions
C. FSL Resource Permissions
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
A. Apply the Reshuffle action within the Gantt.
B. Create a custom Gantt action to call an Apex class to reschedule appointments.
C. Write a batch Apex class to unschedule low priority work orders.
D. Define a Global Optimization job to run hourly.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
A. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B. The Preferred Resource service objective is ignored for active Crew Members.
C. Capacity-based scheduling is supported for Service Crews.
D. A service resource can only be 2 member of 2 single Crew
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
C. Subtract one hour from the start and end times on the Service Territory.
D. Add one hour to the start and end times on the Service Territory.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
A. Soft Boundaries
B. Emergency
C. High Intensity
D. Customer First
正解：D
解説: (Topexam メンバーにのみ表示されます)

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Salesforce FSL-201 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Dispatcher Console: This section of the exam measures the skills of a Field Service Dispatcher and addresses managing daily operations through the Dispatcher Console. It covers how to navigate the interface, manage service appointments, and build useful tools like Gantt charts and filters to support dispatching decisions and monitor technician activity.
トピック 2	Contractors: This section of the exam measures the skills of a Service Resource Manager and focuses on managing third-party service providers. It includes evaluating contractor capacity, configuring scheduling preferences for external teams, and outlining the entire lifecycle of a service appointment from creation to completion with contractors.
トピック 3	Main Elements: This section of the exam measures the skills of a Field Service Consultant and covers the core operational elements necessary to build a working Field Service setup. It includes setting operating hours, defining service territories, creating work orders, assigning locations, and organizing products. These components form the backbone of managing and delivering field service activities efficiently.

参照：https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/

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