Salesforce FSL-201 問題集

質問 1：
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
A. The appointment status is going from Scheduled to Completed.
B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
C. The default drip feed setting is overriding the drip feed rate on a service territory.
D. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?
A. Ensure the work order entitlement is related to the same process as the case entitlement.
B. Make sure the case entitlement record is being shared with the service resource.
C. Create a separate entitlement process associated to the work order object.
D. Add work order milestones after the case milestones to the entitlement process.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
C. Subtract one hour from the start and end times on the Service Territory.
D. Add one hour to the start and end times on the Service Territory.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
A. Scheduled Start
B. Arrival Window End
C. Scheduled End
D. Arrival Window Start
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
A. Use the Crew Management tool to add Service Resources to the Crew.
B. Update the Service Crew on the Service Appointment's Work Type.
C. Edit the Service Appointment and add a neew Service Resource.
D. Create a new Service Appointment with a different Crew.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
A. Aerial Routing
B. Service Appointment Reports
C. Street-level Routing
D. Service Resource Dashboard
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? (Choose two.)
A. Products Required for Work Order Line Items
B. Products Required for Service Appointments
C. Products Required for Work Orders
D. Products Required for Service Resources
正解：A,C
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Which three factors should a Consultant consider when configuring routing? Choose 3 answers
A. Configure Schedule Policy by modifying Work Rules and Service Objectives.
B. Set Auto Schedule to True upon creation of the Service Appointment.
C. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.
D. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.
E. Default Travel Speed is used only if a different travel speed is null on the resource.
正解：A,D,E
解説: (Topexam メンバーにのみ表示されます)