Salesforce Field-Service-Lightning-Consultant 問題集

質問 1：
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?
A. Milestone of the work orders can be configured in setup.
B. Milestones for the work orders can be set up from the metadata API
C. A single milestone can be added to both case and work order entitlement processes.
D. An entitlement process must be applied to both cases and work order
E. A new entitlement process requires selecting entitlement process type.
正解：A,C,E

質問 2：
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?
A. Barcode
B. Formula
C. Number
D. Text
正解：D

質問 3：
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Work Order and Work Order Line Item.
B. Create a Return Order and Return Order Line Item.
C. Create a Return Order and relate it to the Product.
D. Create a Product Request and Product Request Line Item.
正解：B

質問 4：
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
A. Create a crew with two technicians
B. Create a two-service crew
C. Create a work rule with two required skills
D. Create two service appointment
正解：A

質問 5：
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
A. Create a product request and a product request line item.
B. Create a shipment and a product request line item.
C. Create a product consumed and a product request line item.
D. Create a work order line item and a product request line item.
正解：A

質問 6：
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
A. The Work Order Line Item associated with the completed Work Order
B. The Products Consumed section on the Work Order
C. The Product Item Transactions Related List on the Product Item
D. The Product Request Line Item associated with the Product
正解：B