Salesforce Field-Service-Consultant 問題集

質問 1：
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
A. Dispatcher License
B. Salesforce License
C. Resource License
D. Scheduling License
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Time sheet entries can be associated to which two objects? Choose 2 answer
A. Service resource
B. Work order line item
C. Work order
D. assigned resources
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
A. Create one Work Order and override the price on Work Order Line Items for products on the Preferred Price Book.
B. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C. Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers
A. jobs require multiple stages of work performed by different resources.
B. Jobs can take longer than the available resources hours in a day.
C. jobs need to be performed at the same site on the same day of the week.
D. jobs require consecutive days of work and can span over weekends.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
A. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.
B. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
C. Process Builder on Case to update the Service Appointment and Work Order.
D. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
A. Reschedule Appointment
B. Fix Overlaps
C. Resource Schedule Optimization
D. Fill-in Schedule
正解：C
解説: (Topexam メンバーにのみ表示されます)