Salesforce Field-Service-Consultant 問題集

質問 1：
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A. Only the Primary Assets related list on the Asset object
B. Both the Primary Assets and Related Assets related lists on the Work Order object
C. Only the Primary Assets related list on the Work Order object
D. Both the Primary Assets and Related Assets related lists on the Asset object
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
How should the Consultant recommend visualizing the highest revenue generating Service Appointments on the Gantt?
A. Create a Gantt Action to highlight.
B. Add the relevant field to the Field Set.
C. Use Map Report Layers.
D. Color code using Gantt Palettes.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of theWork Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?
A. Create Work Order Line Items, each with its ownchild Service Appointment.
B. Create multiple Service Appointments, each with its own child task records.
C. Create Custom Object records, eachwith its own child Service Appointment.
D. Create multiple Service Appointments, each with its own child Work Order Line Item.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on servicecharges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
A. Create a Work Type to automatically create relevant line items for each Asset.
B. Create a Work Order and Work Order Line Item for each Asset being serviced.
C. Create aWork Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
D. Create a Work Type and Work Order for each Asset being serviced.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Create a process to change the owner of the serviceappointment to the assigned technician.
B. Configure a sharing rule to share dispatched service appointments with the assigned resource.
C. Create a user territory for the technicians' primary and secondary territories.
D. Enable the sharing features in the Field Service settings in the Setup menu.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs toalso update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
A. Quick Actions that launcha Flaw on Cases, WorkOrders and Service Appointments with required fields.
B. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
C. Process Builder on Case to update the Service Appointment and Work Order.
D. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers wants to prevent the lunch breakfrom interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
A. Create Resource Absences every day.
B. Use the Resource Availability Rule.
C. Use appropriate Resource Operating Hours.
D. Create a recurring Service Appointment.
正解：B
解説: (Topexam メンバーにのみ表示されます)