Salesforce Field-Service-Lightning-Consultant 問題集

質問 1：
how should the consultant recommend visualizing the highest revenue generating service appointments on the Gantt?
A. Color code using Gantt palettes.
B. Create a Gantt action to highlight.
C. Add the relevant field to the field set.
D. Use map report layers.
正解：A

質問 2：
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?
A. Enable and customize the View Asset Hierarchy action.
B. Use the Assets without Products report.
C. Create custom reports and reference the Parent Asset and Root Asset fields.
D. Use standard reports and reference the Parent Asset and Root Asset fields.
正解：C

質問 3：
Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?
A. AppCreate Products and Price Book Entries.
B. Apply Price Book to the Work Order.
C. Create Work Order Line Items with Products.
D. Create Account-wide Discounts.
E. Apply Promotion to the Work Order.
正解：A,B,C

質問 4：
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
A. Create a new user territory associated with the Service Territory and dispatcher.
B. Assign a new user territory and add each of the assigned service resources.
C. Add the resources assigned to the Service Territory's Member related list.
D. Configure and run the User Territory Sharing Job in Field Service Settings.
正解：A,D

質問 5：
Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution.
Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers
A. Chatter Customer Groups
B. Partner Communities
C. Customer Communities
D. Customer Communities Plus
E. Chatter Files Connect
正解：B,C,D

質問 6：
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
A. Add the Resource as a Preferred Resource on the Work Order.
B. Add the Resource as a Preferred Resource on the Asset.
C. Add the Resource as a Required Resource on the Account.
D. Add the Resource as a Required Resource on the Contact.
正解：C