Salesforce FSL-201 問題集

質問 1：
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
A. FSL Agent Permissions
B. FSL Dispatcher Permissions
c. FSL Admin Permissions
C. FSL Resource Permissions
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
A. Appointment List
B. Gantt
C. Gantt Map
D. Color Palettes
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A. Customer First scheduling
B. Emergency scheduling
C. Resource Schedule Optimization
D. Global optimization
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
A. Create the Service Territory Location as a Service Territory lookup field.
B. Create the Service Territory Location as a Location lookup field.
C. Add the Service Territory Location Related List on the Service Territory page layout.
D. Add the Service Territory Location Related List on the Location page layout.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers
A. Most service appointments have the same priority.
B. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
D. The Scheduling Policy Used field is blank.
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?
A. Service Territories
B. Service Appointments
C. Accounts
D. Service Territory Members
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
A. Soft Boundaries
B. Emergency
C. High Intensity
D. Customer First
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?
A. Assets
B. Entitlement Plan
C. Product Item
D. Maintenance Plan
正解：C
解説: (Topexam メンバーにのみ表示されます)