Salesforce FSL-201 問題集

質問 1：
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.
How should a Consultant implement this process?
A. Create one Service Appointment and add two Required Resources.
B. Create one Service Appointment and schedule two Resources.
C. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
D. Create two Service Appointments and assign two different Resources.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers
A. Remove the Match Territory Work Rule.
B. Select Working Location Enable Primary on the Working Territories Work Rule:
C. Deselect Working Location Enable Primary on the Working Territories Work Rule.
D. Include the Mateh Territory Work Rule.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?
A. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier 1 techs with the highest number.
C. Create a custom number field to capture the tier number on the service resource.
D. Create a queue for each tier group within each territory on the Service Appointment object.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
A. Update the In Jeopardy field on the Service Appointment.
B. Adjust the Scheduled End field on the Service Appointment.
C. Change the Status field on the Service Appointment.
D. Post to the Service Appointment Chatter feed.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
A. Create a flow to add the products to the work order.
B. Ensure the product items are available in inventory.
C. Include the required products in the work type.
D. Add the product fields to the work order layout.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
A. The appointment status is going from Scheduled to Completed.
B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
C. The default drip feed setting is overriding the drip feed rate on a service territory.
D. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
B. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
C. Create two Service Reports and add one Signature Block to each Report.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
A. Change the Work Order with a closed status of "Cancelled."
B. Create a child Work Order for the follow-up Work Order.
C. Change the Work Order with a status of "New."
D. Re-use the existing Work Order for the follow-up.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)