Salesforce FSL-201 問題集

質問 1：
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
A. Utilize a custom Price Book specific to each country.
B. Utilize a standard Price Book specific to each country.
C. Utilize the standard Price Book with pricing rules applied.
D. Utilize a custom Price Book with pricing rules applied.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement
A. Work Types
B. Entitlement Templates
C. Work Order Record Types
D. Entitlements
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Work Order and Work Order Line Item.
B. Create a Return Order and Return Order Line Item.
C. Create a Return Order and relate it to the Product.
D. Create a Product Request and Product Request Line Item.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?
A. Add the field history tracking related list to the asset page and configure the product request object
B. Add the field history tracking related list to the assets page and configure the asset relationships object
C. Add the related asset related list to the asset page and configure the product request object
D. Add the related asset related list to the asset page and configure the asset relationships object
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Which three objects are associated to the Work Type? Choose 3 answers
A. Service Appointments
B. Skill Requirements
C. Resources
D. Products Required
E. Articles
正解：A,B,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
A. Create a crew with two technicians
B. Create a two-service crew
C. Create a work rule with two required skills
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
A. Global optimization doesn't reschedule appointments that have rule violations.
B. The territory of the resources was not included in the global optimization request.
C. The optimizer uses a scheduling policy different from what is used on the dispatch console.
D. There are no service resources available with the required skill levels.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
A. Travel speed unit, actual travel time
B. Street level routing, Default travel speed
C. Estimated travel time, minimize travel
D. Minimum grade, default operating hour
正解：B
解説: (Topexam メンバーにのみ表示されます)